LiveTime Software announced it will preview two new products during the Support and Help Desk industry’s leading trade events. LiveTime Support 3.0 and LiveTime Help Desk 3.0, to ship in May, are the first new products from LiveTime that are designed for two core business operations and deliver functionality specifically tailored for each market segment.

Offering powerful new capabilities such as Online Forums, Client Billing and Web Services Gateway, LiveTime Support continues to lead the industry by delivering comprehensive web-based functionality.

LiveTime Help Desk includes more robust Asset Management integration and enhanced reporting to the core LiveTime feature set. Built on Application Server Technology both products remain infinitely scaleable, accommodate an unlimited number of users and integrate easily with other enterprise and legacy systems and data formats.

"Version 3 of the LiveTime products represents a major review of the company's offering and enables LiveTime Software to build and deliver a comprehensive suite of products,” said CEO Dr. Darren Williams. "Now our customers are able to implement a support infrastructure to accommodate their specific requirements."

Both products will be available for preview at the HDI 2004’s Expo Hall in Orlando, FL, at Booth #703, more info see: www.thinkhdi.com/hdi2004; and also at the Helpdesk & IT Support Show in London, UK, at Stand #350, for more info see www.helpdeskshow.com.

About LiveTime Software
Founded in 1999, LiveTime Software is a privately held firm leading the integration of Business Activity Monitoring (BAM) technology into web support software. Currently headquartered in Newport Beach, California, LiveTime Software has offices in Australia and the United Kingdom and is expanding throughout North America and Europe.

For more information visit www.livetime.com