Miami Web Design Company creates new innovative technical support system for web design clients. The support system allows clients to submit support tickets for updates, changes, problems, and questions. Also featured are solutions which allow the client to check the status of his hosting account live, see upcoming events, browse an extensive knowledge base of the most frequently asked questions, and be warned of any network issues or upcoming news in direct relation to that client’s account.

As the growing need for web design surfaces in a world where innovative technology is standard, Develacom a Miami based Web Design Company, has launched their state-of-the-art technical support and customer service system. “Our new support system blows away the competition and will offer our clients unparalleled support when they need it,” said Director of Design and Server Management Joseph A. Licata. “The technology is centered around the idea of responsiveness to our clients needs. It allows us to respond to client problems, and questions 24/7, while conveniently tracking all of the issues, and providing a single point solution for our client’s technical and customer support needs.”

The support system boasts a solution to the most common and frequent problems to customer support in the web design industry. Maintenance and changes are handled quickly and easily by giving the client a specific username and password to access the support system. The user can then log in, open a new ticket with the requested changes, then as easy as that, the changes are completed within 72 hours. If the client’s payment information is on file, billing will occur automatically, if not, he will be invoiced for the changes after they have been completed. This system works similarly for general questions, billing matters, and hosting issues.

Other features in this support system include the ability to view upcoming events and company information in the “Calendar & Events” section. You can also do a live status check on your hosting account. The hosting check verifies that the Web, SMTP, POP3, FTP, SSH, MySQL, CPanel, and WHM processes in your particular hosting account are working properly. These checks and information are available 24 hours a day, 7 days a week.

The final, but still very important section is the “Help & Answers” section. Here you can view FAQs sorted by categories. By clicking on a category, you will be able to view all FAQs in that category. Category examples include “Web Hosting Control Panel”, “Email Questions”, “Domain Names”, and “General Answers”.

Businesses and organizations interested in exploring options for improving their web presence, or transferring their current website over to Develacom can easily do so by contacting the Director of Design and Server Management directly at 1-866-214-5347 Ext 12 or by e-mailing Develacom at sales@develacom.com. Develacom will assist customers in transferring all their HTML, PHP, CGI, and ASP files over to our servers for a seamless transfer, at no additional cost.

Develacom.com, Inc. (www.develacom.com) provides professional web design and managed/unmanaged web hosting solutions to businesses and organizations worldwide. The company is privately held and headquartered in Miami, Florida.